1. Order Processing

●     Orders are processed within 1–2 business days (excluding weekends and Swiss public holidays).

●     Orders placed after 14:00 CET will be processed the next business day.

●     Processing time does not include Swiss Post delivery time.

2. Shipping Carrier

●     All ordes are shipped exclusively via Swiss Post for reliable and secure delivery.

●     Available shipping options:

○     A-Post (Priority): Faster delivery within Switzerland

○     B-Post (Economy): More affordable delivery within Switzerland

○     Registered Mail: Includes signature upon delivery

○     International Priority & Economy: Available for overseas orders

3. Estimated Delivery Times (after processing)

●     A-Post (Priority – Switzerland): 1–2 business days

●     B-Post (Economy – Switzerland): 2–4 business days

●     International Priority: 3–10 business days (depending on destination & customs)

●     International Economy: 7–20 business days (depending on destination & customs)

Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or other external factors.

4. Tracking Your Order

●     Every shipment includes a Swiss Post tracking number.

●     The tracking number will be updated directly on your order page in our shop platform once your package has shipped.

●     Tracking updates may take up to 24 hours to appear on the Swiss Post website.

5. Overseas Shipping

●     We ship internationally via Swiss Post International.

●     Customers are responsible for any customs duties, taxes, or import fees in their destination country.

●     Certain items, such as adhesives, may be restricted in some countries due to shipping regulations.

6. Lost, Stolen, or Damaged Packages

●     We are not liable for packages once Swiss Post marks them as delivered.

●     For lost or delayed shipments, please contact Swiss Post with your tracking number.

●     If your order arrives damaged, contact us within 48 hours with photos so we can assist with a claim.

7. Incorrect Address Policy

●     Please verify your shipping address before completing your order.

●     If a package is returned due to an incorrect address, the customer will be responsible for re-shipping costs.

8. Customer Support
 For shipping-related inquiries, please email [your email] with your order number and tracking code.